Effective Date: 1st April 25
1. Cancellation Policy
A. Cancellation Before Design & Site Measurement Stage (Up to 7 Days Prior)
- You may cancel your project or service booking any time up to 7 days before the scheduled design consultation or site measurement appointment without penalty.
- Cancellation requests must be submitted in writing via email to [email protected] or by calling +91-860-296-0015.
- Upon confirmation of cancellation within this period, any advance payments made will be fully refundable, minus any non-recoverable third-party charges (if applicable).
B. Cancellation Within 7 Days of Design & Site Measurement Stage
- If cancellation is made less than 7 days before the scheduled design or site measurement appointment, a cancellation fee of 10% of the project design fee will apply to cover preparatory costs.
- Advance payments will be adjusted accordingly, with the balance refunded if any.
- Cancellation after commencement of design or site measurement services will be subject to charges for work completed, as per the scope of services delivered.
2. Refund Policy
- Refunds will be processed within 14 business days of cancellation confirmation.
- Refunds will be issued through the original payment method unless otherwise agreed.
- For cancellations beyond the allowable period, refunds may be partial or withheld, depending on work progress and costs incurred.
- Any non-refundable third-party vendor fees already incurred on your behalf (e.g., material bookings, external consultants) will be deducted from refundable amounts.
3. Replacement & Rescheduling Policy
- You may request to reschedule your design consultation or site measurement appointment up to 48 hours prior without penalty, subject to availability.
- Replacement of booked services or product orders is subject to availability and must be confirmed in writing.
- Customized or made-to-order products are non-replaceable unless proven defective upon delivery.
- For returned products eligible for replacement due to manufacturing defects, please refer to our Return, Exchange & Warranty Policy.
4. How to Request Cancellation, Refund, or Rescheduling
- Submit your request via email at [email protected] or call us at +91-860-296-0015.
- Include your booking/project reference number, contact details, and reason for cancellation or rescheduling.
- Our team will acknowledge your request and guide you through the next steps.
5. Contact for Support
For any questions or assistance related to cancellations, refunds, or replacements:
Email: [email protected]
Phone: +91-860-296-0015
